Trade-In, Returns & Warranty
The www.surfinmonkeys.com has as a priority the total customer satisfaction with the products or services purchased.
If you are not satisfied you can return the item within 14 days from the date of receipt of the same, through any means to ensure that the return is carried out under appropriate conditions.
To this end, the customer must communicate their intention in writing, via email or letter. The articles must be returned within 14 days of its receipt accompanied by the original invoice.
We do not accept returns of: wetsuits, neoprene booties, surfboards, skateboards, inline skates and surf, skate or yoga lessons.
The return and exchange of articles must comply with the following conditions:
- Return of new articles, complete with no signs of use, with complete original packaging, accessories, manuals and accompanied by its receipt or invoice;
- We do not accept exchanges or returns of custom items according to customer specifications. All articles will be checked on arrival at our service and will only be accepted for Exchange or return those who comply with the conditions of return. If you opt for the refund we inform you that:
- The reimbursement shall be made by the same means of payment. In case the payment has been effected through Atm, the client will be refunded by bank transfer, you will be prompted via email the NIB.
- The refund will be made after verification of the condition of the product.
- The costs of the shipment are the responsibility of the client.
Products returned incomplete, damaged or used by the customer will not be accepted.
If we receive returns that do not comply with the above conditions, the client will not be entitled to any refund and will be proposed to send this return together with the next order. If the customer refuses and want to get the article right away, will have to bear the burden.
In case of exercise of the right of retraction, the www.surfinmonkeys.com will do what he can to reimburse the client quickly, safeguarding, however, that this period will depend on the evaluations that are made to the material, with a maximum duration of 15 days (counted upon arrival the same to www.surfinmonkeys.com).
We are not responsible for any freight of returned products of incorrect size which are chosen by yourself. We refund your money or ship you another product of correct size after we receive the returned products.
In case of exchange for another product, you may go directly to the store of the Surf in Monkeys without the need to contact the online store, and make the Exchange within 14 days from the reception of the product, keeping the requirement to submit the product for return in original condition with the receipt or invoice.
Exceptionally, during the Christmas shopping period-from 16 November to 17 December, the exchange period extends until 10 January day, not being this extension applicable to repayment of value-for value the period of 14 days from the reception of the order.
All products sold with a guarantee of compliance, without prejudice to the applicable legal guarantees. The shipping of the product (s) are charged to the customer.
The Surf in Monkeys undertakes to effect the repairs with the suppliers/distributors.Whatever your problem is related to your product, it is necessary to send together with the goods a copy of invoice, warranty certificate (surfing suits, watches, glasses) and letter or email with all the information of interest.
Attention, the warranty does not apply (or partially applies) to fixing problems resulting from improper use, or not use usage specifications from the manufacturer. We recommend that you carefully read the instructions for use provided with the products.
The Surf in Monkeys cannot be held liable, if the manufacturer refuses to apply the warranty. Repair budgets not accepted by the customer may be subject to administrative fees. If agree with the budget should make a bank transfer corresponding to the respective value of the repair.