The www.surfinmonkeys.com carries out deliveries of orders through specialized companies. Each shipment is accompanied by the invoice. Deliveries of the products occur only on weekdays. By way of indication, without this act no link to the www.surfinmonkeys.com and saved the unavailability of the products or other possible causes of force majeure, the goods will be delivered in accordance with the following deadlines (except Surfboards, Adidas, Converse, Nike and Puma products):
- from 3 to 5 working days to Mainland Portugal;
- 5-15 business days for the Islands (Azores and Madeira);
- up to 7 working days for Europe;
- up to 15 days for the rest of the world.
For products out of stock or products that need to be produced (ex. surfboards), the production time has to be added to the estimated delivery time.
For Adidas, Converse, Nike and Puma products:
- 7-15 days estimated delivery time for:
Afghanistan, Albania, Azerbaijan, Bosnia and Herzegovina, Burkina Faso, Central African Republic, Cote D' Ivoire, Croatia, Georgia, Guinea, Kyrgyzstan, Liberia, Macedonia, Mali, Niger, Moldova, Sierra Leone, Congo, The Republic of Congo, Uzbekistan, Anguilla, Antigua & Barbuda, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Virgin Islands (British), Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Comoros, Costa Rica, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Gabon, Gambia, Ghana, Grenada, Guadalupe, Guatemala, Guinea-Bissau, Guyana, French Guiana, Haiti, Honduras, Jamaica, Jordan, Lesotho, Madagascar, Malawi, Martinique, Mauritania, Mayotte, Montserrat, Mozambique, Nicaragua, Oman, Qatar, Reunion, Rwanda Saint Lucia, Saint Vincent and the Grenadines, Senegal, Seychelles, Suriname, Swaziland, Bahamas, Togo, Trinidad and Tobago, Turks and Caicos Islands, Tanzania, Zambia, Bangladesh, Bhutan, Montenegro, Myanmar, Nepal, Serbia, Sri Lanka, Bulgaria, Cyprus, Estonia, Falkland Islands (Malvinas), Latvia, Lithuania, Slovenia, Marshall Islands, Virgin Islands, Chile, Colombia, Panama, Venezuela, Bahrain, Cuba, Egypt, Ethiopia, French Polynesia, Israel, Kenya, Maldives, Mauritius, Morocco, Samoa, São Tome and Principe, Somalia, Timor Leste, United Arab Emirates, Faroe Islands, Greenland, Iceland, Pakistan, South Sudan, Sudan, American Samoa, Andorra, Guernsey, Gibraltar, India, Jersey, Liechtenstein, Cambodia, Lao’s, Puerto Rico, Australia, Cook Islands, Fiji, Guam, Kiribati, Micronesia, New Caledonia, New Zealand, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Luxembourg, Macau, Malta, Mongolia, Nauru, Netherlands, Nive, Norway, Poland, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom, Indonesia, South Korea, Malaysia, Mexico, Negara Brunei, Philippines, Thailand, Vietnam, Russian Federation, Singapore, Hong Kong
- 10-22 days estimated delivery time for:
United States, Canada, Ukraine
- 10-22 days estimated delivery time for:
Kazakhstan, Turkey, Nigeria, Portugal, Belarus, Aland Islands, Aruba, Caribean Netherlands, Curacao, Libya, Monaco, Netherlands Antilles, Palestine, Saint Barthelemy, Saint Kitts and Nevis, St. Pierre and Miquelon, Saint Marteen, Wallis and Futuna Islands, Zanzibar, Alderney, Ascension Island, Christmas Island, Cocos (Keeling) Islands, Norfolk Island, South Georgia and the South Sandwich Islands, Yermen, Syrian Arab Republic, Vatican City State, Taiwan, Palau, Iran, North Korea, Northern Mariana Islands, Saudi Arabia, Uganda, Tunisia
- up to 60 days delivery time for:
Brazil, Romania, Kuwait, Tajikistan, Paraguay, Angola, Uruguay, Lebanon, Iraq, South Africa, Algeria, Turkmenistan, Zimbabwe, Armenia, Namibia, Peru, Argentina, Ecuador
The period will count from the moment of payment confirmation. You have to add to this period (if applicable) the estimated period of fabrication/delivery of the product from the manufacturer/distributor.
After a purchase is made and If you do not agree with the following:
- delivery time given after the purchase
- alternative product suggestion due to the fact that the ordered product is no longer available or takes too long to become available
You can cancel the order and get a full refund.
Delivery times are indicative and therefore, are considered valid when there is no physical or structural impediments (for example: incorrect addresses or setbacks of force majeure). The value to pay for shipping, by adding to the price of the products purchased, will be calculated automatically by the system. Depending on the country/region where the client wants to receive the order and the purchase price, the shipping cost may be offered by www.surfinmonkeys.com.
Shipping costs table for all products except surfboards:
- Portugal mainland, Azores and Madeira
/Purchases over € 60-postage offer
/Purchases of less than € 60-€ 5.99
- Albania, Germany, Andorra, Angola, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Gibraltar, Greece, Guinea, Guinea-Bissáu, Hungary, Faroe Islands, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mozambique, Moldova, Monaco, Montenegro, Norway, Netherlands, United Kingdom, Czech Republic, Poland, Romania, Sao Tome and Principe, Serbia, Sweden, Switzerland, Turkey and Ukraine :
/Purchases over € 200 - postage offer
/Purchases of less than € 200 - € 14.99
- South Africa, Anguilla, Antigua and Barbuda, Saudi Arabia, Algeria, Argentina, Aruba, Ascension and Tristan da Cunha, Bahamas, Barbados, Bahrain, Belize, Benin, Bermuda, Bolivia, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Chad, Chile, Colombia, Congo, Côte d'Ivoire, Costa Rica, Cuba, Curaçao, Djibouti, Egypt, El Salvador,United Arab Emirates, Ecuador, Eritrea, plurinational State of Botswana, United States, Ethiopia, Gabon, Gambia, Ghana, Grenada , Guadeloupe, Guatemala, Guyana, French Guiana, Guinea (Boke), Equatorial Guinea, Cayman Islands, Falkland Islands (Malvinas), Iraq, Israel, Jamaica, Jordan, Kuwait, Lesotho, Lebanon, Liberia, Libya,Madagascar, Malawi, Mali, Morocco, Martinique, Mauritius, Mauritania, Mexico, Montserrat, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Paraguay, Peru, Bolivarian Republic of Zambia, the Central African Republic, Dominican Republic, United Republic daTogo, Rwanda, Saint Kitts and Nevis, Saint Pierre and Miquelon, St. Helena, Santa Lucia, Saint Martin (French territory), Saint Vincent and the Grenadines, Senegal, Sierra Leone, Somalia, Swaziland, Sudan, Suriname, Tanzania, Trinidad andTobago, Tunisia, Uganda, Uruguay and Venezuela:
/ Whatever the amount of the order - € 39.99
- Rest of the world / Whatever the amount of the order - € 49.99
Surfboards will be charged with an extra cost after the online purchase, depending on the number of boards ordered and your location.
www.surfinmonkeys.com is not responsible for customs or other fees that may apply to international orders.
www.surfinmonkeys.com works with some items in stock in the warehouses of factories/distributors. In this case, the description of the product is given a forecast of the estimated time of delivery. If there is any breach of stock and the customer has already paid the www.surfinmonkeys.com may submit an alternative proposal that the client can accept or not. If the customer does not accept the alternative proposal to www.surfinmonkeys.com undertakes to return the payment that the customer has made.
In case of non-receipt of the order within the time limit indicated, will be conducted an investigation to the services provided by the carrier, which may take a few days. The customer should contact by e-mail the customer service www.surfinmonkeys.com and during this period no refund can be made because it will have to be verified and confirmed the loss of the order.
The customer has the right, at the time of reception of your order, to open the package to verify that the product is in accordance with what was asked and if not present external defects.
In the case of the product but what was asked or visible defects, www.surfinmonkeys.com advises the customer to return the same, and send items for Borges & Burnay, Lda Estrada da Circunvalação, 16002 | 4450-100 Matosinhos | Porto| Portugal. Should also be sent an email in 24 hours following indicating the problem customer service at: firstname.lastname@example.org.
In the case of deliveries made by the carrier in which has not been verified the packaging, the customer will have 24 hours to mark the problem to our Customer Service via email. www.surfinmonkeys.com is not responsible for any problems arising during transport.
What to do at the time of delivery:
1. Check if the packaging is in perfect condition;
2. Open the package asking the carrier to wait for verification (this is a right of the customer);
3. Check if the product complies with the request made and if it shows no visible defects. In case you're all in line, accept delivery;
4. If there is any non-compliance, i.e., a mistake in the product requested or a visible defect, must refuse the delivery, indicating the problem with the carrier.
In order to avoid any delays, in order to enable verification of data if necessary, the customer must inform the moment you make your purchase:
- An email address;
- A contact number so we can contact you at any time of the day;
- An address for delivery, where usually is always available to receive the package;
- Do not deliver parcels to PO box addresses.
Surf' in Monkeys frequently has the need to update this information page, so you should always read before making any purchase.
When an order is placed, the customer agrees with all policies, terms and conditions of www.surfinmonkeys.com website.