FAQ

FAQ-FREQUENTLY ASKED QUESTIONS

HOW TO MAKE AN ORDER?
DO I HAVE TO REGISTER TO PLACE AN ORDER?
HOW TO MAKE PAYMENT? / HOW LONG DO I HAVE TO PAY?
HOW ARE ORDERS SHIPPED? / WHAT IS THE PRICE OF SHIPPING? / HOW LONG DOES IT TAKE TO GET MY ORDER?
CAN I MAKE CHANGES? / CAN I RETURN ITEMS? / WILL YOU RETURN ME THE MONEY? / HOW DOES THE WARRANTY WORK?

HOW TO MAKE AN ORDER

All orders made in <all orders made in ###a="" href="https://ssl.microsofttranslator.com/bv.aspx?from=&to=en&a=www.surfinmonkeys.com" target="_blank" rel="nofollow">www.surfinmonkeys.com will be made via the Internet. The site is available 24h a day and 365 days a year. 

To find the product you want, press the "add to Cart" button. You Will be redirected to the page of the shopping cart, where you can view all items from your cart, update the quantity, remove one or more items from the cart, continue shopping or proceed to the checkout by clicking on "Check-out" button. At the Check-out you must fill in at least all the mandatory fields (we recommend filling out all fields presented) and select the payment method and make a review of the order by clicking "Review Order". In the process of revision of the order you should validate that the same is as intended, if not, you can make the changes that you want and if it is all right you should press the button "Place Order". 

The client will receive, by e-mail, the confirmation of the order.

DO I HAVE TO REGISTER TO PLACE AN ORDER?

To make an order you do not have to be registered on the website.

HOW TO MAKE PAYMENT? / HOW LONG DO I HAVE TO PAY?

Before you complete the order process, you must choose one of the forms of payment available on the site. The purchases will only be sent after payment confirmation. The payment methods available on the site www.surfinmonkeys.com are:

- Paypal. You don't need to have Paypal account, you can use only the data of the credit card information in a secure transaction.
- Bank Transfer. When you choose this payment method, you are provided the bank details for payment. The orders made with payment by bank transfer will be reserved for a period of 72 hours. 

The only order lead time will feature the next day after payment confirmation to www.surfinmonkeys.com. If the payment is not made, the order will be deleted.

HOW ARE ORDERS SHIPPED? / WHAT IS THE PRICE OF SHIPPING? / HOW LONG DOES IT TAKE TO GET MY ORDER?

The www.surfinmonkeys.com carries out deliveries of orders through specialized companies. Each shipment is accompanied by the invoice. Deliveries of the products occur only on weekdays. By way of indication, without this act no link to the www.surfinmonkeys.com and saved the unavailability of the products or other possible causes of force majeure, the goods will be delivered in accordance with the following deadlines:

- from 3 to 5 working days to Mainland Portugal;
- 5-15 business days for the Islands (Azores and Madeira);
- up to 7 working days for Europe;
- up to 10 days for the rest of the world. 

The period will count from the moment of payment confirmation. Delivery times are indicative and therefore, are considered valid when there is no physical or structural impediments (for example: incorrect addresses or setbacks of force majeure). 

The value to pay for shipping, by adding to the price of the products purchased, will be calculated automatically by the system. Depending on the country/region where the client wants to receive the order and the purchase price, the shipping cost may be offered by www.surfinmonkeys.com. Shipping costs table: 

- Portugal mainland, Azores and Madeira  
  /Purchases over € 60 - postage offer  
  /Purchases of less than € 60 - € 5.99 

- Albania, Germany, Andorra, Angola, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Gibraltar, Greece, Guinea, Guinea-Bissáu, Hungary, Faroe Islands, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mozambique, Moldova, Monaco, Montenegro, Norway, Netherlands, United Kingdom, Czech Republic, Poland, Romania, Sao Tome and Principe, Serbia, Sweden, Switzerland, Turkey and Ukraine :
  /Purchases over € 200 - postage offer
  /Purchases of less than € 200 - € 14.99 

- South Africa, Anguilla, Antigua and Barbuda, Saudi Arabia, Algeria, Argentina, Aruba, Ascension and Tristan da Cunha, Bahamas, Barbados, Bahrain, Belize, Benin, Bermuda, Bolivia, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Chad, Chile, Colombia, Congo, Côte d'Ivoire, Costa Rica, Cuba, Curaçao, Djibouti, Egypt, El Salvador,United Arab Emirates, Ecuador, Eritrea, plurinational State of Botswana, United States, Ethiopia, Gabon, Gambia, Ghana, Grenada , Guadeloupe, Guatemala, Guyana, French Guiana, Guinea (Boke), Equatorial Guinea, Cayman Islands, Falkland Islands (Malvinas), Iraq, Israel, Jamaica, Jordan, Kuwait, Lesotho, Lebanon, Liberia, Libya,Madagascar, Malawi, Mali, Morocco, Martinique, Mauritius, Mauritania, Mexico, Montserrat, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Paraguay, Peru, Bolivarian Republic of Zambia, the Central African Republic, Dominican Republic, United Republic daTogo, Rwanda, Saint Kitts and Nevis, Saint Pierre and Miquelon, St. Helena, Santa Lucia, Saint Martin (French territory), Saint Vincent and the Grenadines, Senegal, Sierra Leone, Somalia, Swaziland, Sudan, Suriname, Tanzania, Trinidad andTobago, Tunisia, Uganda, Uruguay and Venezuela:
  / Whatever the amount of the order - € 29.99

- Rest of the world
  / Whatever the amount of the order - € 39.99

www.surfinmonkeys.com is not responsible for customs or other fees that may apply to international orders. www.surfinmonkeys.com works with some items in stock in the warehouses of factories/distributors. In this case, the description of the product is given a forecast of the estimated time of delivery. If there is any breach of stock and the customer has already paid the www.surfinmonkeys.com may submit an alternative proposal that the client can accept or not. If the customer does not accept the alternative proposal to www.surfinmonkeys.com undertakes to return the payment that the customer has made. In case of non-receipt of the order within the time limit indicated, will be conducted an investigation to the services provided by the carrier, which may take a few days. The customer should contact by e-mail the customer service www.surfinmonkeys.com and during this period no refund can be made because it will have to be verified and confirmed the loss of the order. The customer has the right, at the time of reception of your order, to open the package to verify that the product is in accordance with what was asked and if not present external defects

In the case of the product but what was asked or visible defects, www.surfinmonkeys.com advises the customer to return the same, and send items for Borges & Burnay, Lda Estrada da Circunvalação, 16002  | 4450-100 Matosinhos | Porto| Portugal. Should also be sent an email in 24 hours following indicating the problem customer service at: info@surfinmonkeys.com

In the case of deliveries made by the carrier in which has not been verified the packaging, the customer will have 24 hours to mark the problem to our Customer Service via email. www.surfinmonkeys.com is not responsible for any problems arising during transport.

Please note that the www.surfinmonkeys.com will be obliged to refuse any request for refund or replacement (right of retraction) for products bearing external defects that have been accepted by our customers at the time of delivery. The right of retraction remains valid for defects that are detected by the customer after delivery and in accordance with the terms laid down by law. What to do at the time of delivery: 

1. Check if the packaging is in perfect condition;
2. Open the package asking the carrier to wait for verification (this is a right of the customer);
3. Check if the product complies with the request made and if it shows no visible defects. In case you're all in line, accept delivery;
4. If there is any non-compliance, i.e., a mistake in the product requested or a visible defect, must refuse the delivery, indicating the problem with the carrier. 

In order to avoid any delays, in order to enable verification of data if necessary, the customer must inform the moment you make your purchase: - An email address; - A contact number so we can contact you at any time of the day; - An address for delivery, where usually is always available to receive the package; - Do not deliver parcels to PO box addresses.

CAN I MAKE CHANGES? /CAN I RETURN ITEMS? /GIVE ME THE MONEY? /HOW DOES THE WARRANTY

The www.surfinmonkeys.com has as a priority the total customer satisfaction with the products or services purchased.

If you are not satisfied you can return the item within 14 days from the date of receipt of the same, through any means to ensure that the return is carried out under appropriate conditions. To this end, the customer must communicate their intention in writing, via email or letter. The articles must be returned within 14 days of its receipt accompanied by the original invoice.

The return and exchange of articles must comply with the following conditions:

- Return of new articles, complete with no signs of use, with complete original packaging, accessories, manuals and accompanied by its receipt or invoice;
- We do not accept exchanges or returns of custom items according to customer specifications. All articles will be checked on arrival at our service and will only be accepted for Exchange or return those who comply with the conditions of return. If you opt for the refund we inform you that:
- The reimbursement shall be made by the same means of payment. In case the payment has been effected through Atm, the client will be refunded by bank transfer, you will be prompted via email the Bank Details.
- The refund will be made after verification of the condition of the product.
- The costs of the return shipment are the responsibility of the client. 

Products returned incomplete, damaged or used by the customer will not be accepted. If we receive returns that do not comply with the above conditions, the client will not be entitled to any refund and will be proposed to send this return together with the next order. If the customer refuses and want to get the article right away, will have to bear the burden. The pickups are free if the reason for return is the responsibility of the www.surfinmonkeys.com

In case of exercise of the right of retraction, the www.surfinmonkeys.com will do what he can to reimburse the client quickly, safeguarding, however, that this period will depend on the evaluations that are made to the material, with a maximum duration of 15 days (counted upon arrival the same to www.surfinmonkeys.com). In case of exchange for another product, you may go directly to the store of the Surf in Monkeys without the need to contact the online store, and make the Exchange within 14 days from the reception of the product, keeping the requirement to submit the product for return in original condition with the receipt or invoice. 

Exceptionally, during the Christmas shopping period-from 16 November to 17 December, the exchange period extends until 10 January day, not being this extension applicable to repayment of value-for value the period of 14 days from the reception of the order. All products sold with a guarantee of compliance, without prejudice to the applicable legal guarantees. 

The shipping of the product (s) are charged to the customer. 

www.surfinmonkeys.com undertakes to effect the repairs with the suppliers/distributors.Whatever your problem is related to your product, it is necessary to send together with the goods a copy of invoice, warranty certificate (surfing wetsuits, watches, glasses) and letter or email with all the information of interest. Attention, the warranty does not apply (or partially applies) to fixing problems resulting from improper use, or not use usage specifications from the manufacturer. We recommend that you carefully read the instructions for use provided with the products. 

www.surfinmonkeys.com cannot be held liable, if the manufacturer refuses to apply the warranty. Repair budgets not accepted by the customer may be subject to administrative fees. If agree with the budget should make a bank transfer corresponding to the respective value of the repair.